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Working Hours : Monday to Friday : 9 AM to 5 PM. Please use "Ask a Question" or simply Email Us (please include your eBay Id) for Out of Office Hours queries.
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We post every working day from Monday to Friday. Your order will be dispatched after payment is cleared by PayPal and submitted to our accounts, cheques takes up to 5-7days to be cleared and your order will be dispatched after clearing. Orders paid before 11:00am will be dispatched the same day, all other orders will be dispatched by the end of the following day. We keep proof of posting for all orders and all UK domestic orders are “Royal Mail Tracked”.
Orders placed after 11:00am on a Friday will be dispatched the following Monday. We use Royal Mail Tracked service as our standard postage service unless otherwise stated. Our orders are generally delivered within 48 hours from dispatch; however it can take up to 3 days based on your location, service coverage, weather conditions and public holidays.
We combine and offer postage discounts on qualified multiple items in your basket during checkout.
All our orders are sent by the Royal Mail Tracked delivery service. Once your parcel is dispatched, you'll be notified by email containing your unique tracking number. You can track your parcel at any time using the Royal Mail Track & Trace. If in any case, your parcel is delayed or not delivered; your local postman will leave you a calling card, with a telephone number and the address of your local sorting office. You can contact and arrange a re-delivery for a more convenient time. The parcel will be kept there for 14 days prior to being sent to us back. Unfortunately, you'll have to pay original delivery charges for us to arrange a re-delivery once the parcel is received back in our warehouse.
We can only deliver at your registered address on your eBay account verified by PayPal at the time of order. Please ensure this address reflects your choice of delivery location. We are unable to change delivery address details once checkout is complete.
We cannot guarantee delivery times as the times stated are only approximate. If you would like a refund this will be excluding the delivery charge.
We do our best to describe items as accurately as possible and dispatch all orders in perfect condition, but in the event that you are unhappy with your purchase for any reason you may return for an exchange or refund within 14 days of receipt, provided you contact us within 48 hours upon receiving the item.
We accept returns/exchanges for all Buy It Now purchases only if the item is returned within 14 days in original unused condition. You must contact us within 48 hours of receiving the item. Please email firstname.lastname@example.org or call 0845 579 1100. Return details will be provided via email.
We will refund the full purchased cost of the item. We do not refund any postage fees. We do not accept responsibility of items lost in the post when returning back to us, we advise items are returned via Recorded Delivery. We do not accept returns for Auction items. We are willing to exchange items purchased via an auction, only if you 'the buyer' return the item and pay the postage cost again. Item must be in original unused condition and returned within 14 days. All items returned must include your name, your eBay id and item number with brief details of reason for returning the item. Once received by us a refund or exchange will be arranged within 48 hrs. Please contact us straight away regarding any faulty or post damaged items and we will arrange a replacement immediately.
If you have not received your parcel within 5 working days please email us for your tracking number. If the parcel can't be located then we will have to wait a minimum of 15 working days from dispatch date for us to refund or replace the item (UK ONLY).
International and EU parcels will need to wait a minimum of 21 days.
This policy does not affect your statutory rights.
Standard Terms and Conditions
Our terms and conditions apply to all transactions on the lovefashion-outlet eBay Shop and are set out below. Using Lovefashion-outlet eBay Shop (all defined as our "one of our marketplaces") means you have Read and Accept our 'Terms of Service' and 'Policies' mentioned below. Please read through these carefully before placing your order and then print a copy for future reference. We reserve the right to amend these terms and conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Changes will apply to any subsequent orders received. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
All our marketplaces are owned and operated by Sidhu Fashions (Walsall) Ltd, trading as Lovefashion ("Love Fashion" and "Sidhu Fashions (Walsall) Ltd," are "we" and "us"). The company is registered under the Registrar of Companies in England and Wales under Company Number 02749546. If you have questions relating to our terms and conditions, you may contact us by email at email@example.com
While every effort is made to ensure any enquiry you submit is dealt with promptly, we cannot guarantee your query will always be dealt with within the timescale you require. If your enquiry is submitted to a Third Party Provider then we will not necessarily read or see your enquiry. We cannot guarantee complete confidentiality and recommend you do not include sensitive information, or information which could be classed as a trade secret, via the internet.
Our Contract with You
After you have placed your order and provided you have supplied us with your correct email address, we will notify you by email as soon as possible to confirm receipt of your order and send you a further email/invoice to confirm your order details. Please note that neither email is acceptance of your order. Our acceptance of your order and completion of our contract with you does not take place until the goods are dispatched to you.
We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation. The contract between us shall be governed by the laws of England and any dispute between us will fall exclusively under the jurisdiction of the courts of England and Wales. English is the only language offered for the conclusion of the contract.
All items are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given where you have already paid for the goods. If your order is delayed because we are awaiting supply of stock or for any other reason, we will make every effort to keep you informed and discuss revised delivery timing.
Prices and offers are valid as advertised and may change from time to time. The GBP price of an item is inclusive of UK VAT. Our merchandise (except certain stated items) is for sale within the UK, excluding the Channel Islands, the Isle of Man, PO Boxes and BFPO. All prices include VAT unless the product is exempt. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union. Where VAT is chargeable, we reserve the right to amend our prices to reflect any changes in VAT that may occur.
Discounts / Reductions
All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated. Payment can be made by any method specified in the Payment section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
If you use a promotional code to obtain a discount off the price of your order and we later find that the promotional code used had not been issued to you personally, or that it has been used on a Deal of the Week/Deal of the Day product, or a product sold in a auction, or that you failed to qualify for the code, or that you did not comply with the all the terms of the offer, we shall have the right to reclaim the discount from you.
Payments can be made via PayPal, Postal orders, Bank Drafts, Personal Cheques, Cash in Store or Cash on Delivery (Subject to conditions, Only in Birmingham, Please contact customer services before using Cash in Store or Cash on Delivery method). All the methods above have different processing times; please click here for more details.
Once your payment has been approved / cleared, your order will be despatched from Walsall by our contracted courier company. Despatch will be made to your stated delivery address and a signature will be required from an adult at least 18 years old, upon delivery to ensure safe arrival. Delivery charges and estimated timescales are specified in the Delivery Section, click here for full details. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
As we dispatch only to confirmed address on your PayPal account regarding ebay orders please ensure you must have proper and complete address details. A daytime telephone number is required in case we or our delivery agents need to contact you.
Orders purchased at any of our marketplaces can be returned within 14 days. Please click here for details of our returns policy. If you wish to exchange, you can exchange only one product at a time for one new product, in the same category. The evaluation of the old product by our staff will be final.
The goods which you order will be insured by us or by our agents while in transit and up to the point of delivery to your address (except RoyalMail AirMail, We cannot be held responsible for any loss of your shipment being sent by this delivery service). You will be asked to sign for the goods on arrival at which point responsibility for your purchased goods passes to you.
Cancellation by Us
We will aim to fulfil your orders to the best of our ability. However, we reserve the right to cancel the contract between us if one or other of the following circumstances applies:
In the event of cancellation we will contact you by email and will re-credit your account as soon as possible and in any event within 30 days of your order being placed.
Your Activity and Your Computer
You may use any of our marketplaces at your own risk and it is understood you are personally responsible for your use of this site and for your communication and activity related to this site. We make every effort to ensure this website is free from viruses or defects. However, it is your responsibility to ensure you use the right equipment to use this website and to screen out anything which may damage it.
Every care has been taken in the preparation of the content of this website to ensure the items and terms are described accurately. There may however, from time to time, be technical inaccuracies and/or typographical errors. There may slight variations from time to time in style or colour reproduction, or in text descriptions. As the actual colours you will see will depend on your monitor, we are unable to promise or guarantee your monitor's display of any colour will actually reflect the colour of the product delivered to you. To the extent permitted by law, Lovefashion/Sidhu Fashions (Walsall) Limited shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this website, whether this arises from breach of duty, breach of contract, negligence or any other way.
On our marketplaces all trademarks, product names, company names and logos are the property of their respective owners. No permission is given by Bench either directly or implied, in respect of the use of any such brand names, photographs, product names or titles or copyrights which belong to third parties, and such use may constitute an infringement of the owners rights.
This marketplace, any content contained herein and any contract brought into being as a result of usage of our marketplaces are governed by and construed in accordance with English Law and any disputes will be dealt with under the sole jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Consumer protection (distance selling) regulations 2000
All home shopping companies must give 7 days in which customers can cancel or return any item in their order. This does not affect your statuary rights.
Ethical Labour Policy
Lovefashion affirm their policy of observing the provisions of the International Labour Policy Organisation and require their suppliers to commit themselves to the principles which constitute the Group's Suppliers' Charter.
Events beyond our control
We will not be in breach of this agreement or otherwise liable for any delay in performance if to the extent that any delay or failure results from circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Our terms and conditions relating to your use of our marketplaces may be updated from time to time and we suggest you check our marketplaces regularly for any changes to our terms and conditions.
All designs, text, graphics and their selection and arrangement on this website are the copyright of Sidhu Fashions Ltd or their affiliates or content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal non commercial use. Any other use of materials on this site without the prior written consent of Sidhu Fashions Ltd, or their respective affiliates or content providers, is strictly prohibited. By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.
Sidhu Fashions (Walsall) Limited,
Bentley Business Park, Bentley Lane,
Walsall, West Midlands,
Registered in England No. 02749546.
VAT No. UK 560679125
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Sidhu Fashions (Walsall) Ltd, Bentley Lane, Walsall, West Midlands, United Kingdom WS2 8TL.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
© 2013 Sidhu Fashions (Walsall) Ltd. Registered in England & Wales. Reg. No. 02749546. All Rights Reserved.